求高手帮忙翻译·不要在线翻译或软件翻译哦·要无语法错误的·谢谢·

服务总台的人员要求:具有良好的口头语言表达能力与沟通、协调能力。熟悉商品退换货流转程序,接待顾客投诉,处理顾客退换货工作,并及时反馈。了解商场各种商品的基本性能。掌握商品所在柜组位置。

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米国扬人 10级
2011-05-28 回答

Personnel requirements for General Service Desk:

 

- Have fine speaking skills,

 

- Possess the communication and coordination ability.

 

- Be familiar with the policies and procedures for the merchandize return, customer complaints and customer's exchange requests, report the feedback timely.

 

- Know the basic functions of various merchandizes.

 

- Be aware of locations for the various merchandizes.

 

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