As the General Manager enters the slot playing room, he immediately senses that the lady is angry. The situation has been fully described to him by the Slot Manager, but he didn’t need any explanation to know that the woman could spell big trouble. The lady, a boisterous, well-known slot regular, had been playing a three-coin dollar machine for about five hours. Four and five times each minute she hit the credit meter three times or carefully counted three coins into the coin acceptance slot. With three coins in, she was eligible to win the $1000 jackpot. But, if she hit three bars with a single coin, she would win only $100. With two coins, the payoff was $200.
The lady had needed a rest break, so she asked a security man to hold her machine for her. As this is a courtesy extended to players, he cheerfully agreed to do so. But as he stood in front of the machine facing outward toward the middle of the room, he casually leaned back and rested his arm on the machine – right on the play button. Round and round the three wheels went, then click, click, click. Three bars appeared. Just as quickly, a $100 credit was registered on the machine meter. There had been only one credit on the meter when the lady left for the rest room. When she returned, she saw three bars – and a $100 prize. Her behaviour, however, was not that of a “happy winner”. Not at all. She yelled at the Security Guard, and started demanding that a nearby slot attendant bring her the $1000 prize. Not wanting to offend her, the Slot Attendant politely said to the lady she would call for the Slot Manager if that was fine with her.